If something has gone wrong, or you simply need a hand with your account, we want to hear from you. The details for reaching our support team are listed on this page — this section explains what happens once you do.

Who handles your message and what they can do

Every message that comes in is handled by our support team, who are authorised to deal with account queries, payment questions, bonus eligibility, verification issues, and general technical problems. If your query touches on something that requires a more senior review — a disputed transaction, for example, or a concern about how a game round was settled — the agent who receives your message will escalate it internally rather than asking you to start over. You will always have a single point of contact for a given issue until it is resolved.

When you write to us, the more detail you include upfront, the less back-and-forth is needed. Your registered username or email address, the date and amount of any transaction you are asking about, and a clear description of what happened will usually be enough for us to investigate and respond in one exchange. Screenshots help where something visual is involved, but they are not always necessary — a clear written account is often sufficient.

Formal complaints and responsible gambling requests

If you feel your concern has not been handled fairly after initial contact, you have the right to raise a formal complaint. A formal complaint is treated differently from a standard query: it is logged separately, reviewed by a member of our compliance team, and responded to in writing with a clear outcome and the reasoning behind it. If you remain dissatisfied after our final response, you may refer the matter to the Anjouan Gaming Authority, under whose licence 7abet operates.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated with particular urgency. If you contact us to reduce a deposit limit or to request a break from gambling, we will not delay that action or attempt to dissuade you. Self-exclusion requests are processed as a priority, and once applied, they are not reversed on request during the exclusion period. Please be explicit in your message if this is what you need — label it clearly and we will act on it without asking you to justify your decision.

One thing we will never do: we will never ask you to share your password, your full card number, or any one-time security code via email or chat. If you ever receive a message claiming to be from 7abet and asking for any of those details, do not respond to it and contact us through the official channels listed on this page immediately. Protecting your account security is a shared responsibility, and we take our part in that seriously.

Whatever brought you here, we would rather you reach out than stay stuck. Use the contact details below and we will do our best to give you a straight answer.